Terms and Conditions
1. Hold Policy
We do not hold any available reptiles and/or feeder bugs.
2. Guarantees
Live Reptiles
We offer 14 days health guarantee post-receipt of the animal. If the customer is not completely satisfied with their purchase of an reptile, a full refund (not including the shipping cost) or an exchange (See “Return/Exchange Policy” below) will be issued upon agreement. It is the customer’s responsibility to research about the proper care of the particular reptiles that we have available. Guarantee will be void if proper care is not followed.
Feeder Insects
Live arrival is guaranteed unless if shipped when the temperature is below 50 degree Fahrenheit or above 90 degree Fahrenheit. We must be notified of dead arrivals within 1 hour of the receipt date/time.
3. Return/Exchange Policy
Live Reptiles
We offer a full refund (not including the shipping cost) on any purchased reptile(s). The reptile(s) must be returned to us prior to a refund being issued. The customer assumes all responsibilities for returning the reptile(s) back to us, and for any shipping costs. Upon receipt of the retuned reptile(s), the full purchased price (not including the shipping cost) will be refunded back to the customer**. If an animal arrives dead on arrival, please send us a picture of poof. A full refund of the purchased price will be refunded for an animal that arrives dead on arrival, or an exchange can be arranged (see below).
If the customer is not completely satisfied with their purchase and would like an exchange, the customer must notify us within the 14 days guaranteed grace period. The reptile must be returned to us prior to proceeding forward with the requested exchange. The customer assumes all responsibilities for the shipping costs and for returning of the reptile in good health. The purchase price will then be applied to another available reptile**. Any differences will either be refunded to the customer or must be paid for (including the additional shipping cost) by the customer prior to shipping out the new reptile.
**Note: It may take up to 24-72h for a refund/exchange to be issued. This gives us a small time frame to visually monitor the returned/exchanged reptile for any unreported issue(s). We will notify the customer once the refund has been issued and/or to proceed with the exchange.
Feeder Insects
A full replacement for indicated dead arrivals will be issued upon receipt of notice from the customer. Notification must be issued within 1 hour of receipt (as postmarked by the carrier). Cost of shipping for replacements will be covered by us for the replacement. No refund will be issued for dead arrivals.
4. Sex
The sex of an available reptile is not guaranteed.
5. Shipping/Delivery
For live animals, we ship Monday to Wednesday. We will e-mail the customer to set up shipping date.
For feeder bugs, we ship Monday to Wednesday, and Saturday. All orders placed after 8 AM PT will be shipped out the next available business day.
Live Animals
We ship all live reptiles via FedEx Priority Overnight or UPS Next Day Air only. If there are any issues, please notify us immediately upon receipt of the reptile. Please contact us promptly if a reptile arrives dead on arrival, or is showing health concern(s). Since we are shipping live reptile(s), the customer or an authorized receiver must be home to sign and receive the package on the first initial delivery attempt. If the package is to be held at a shipping hub for pick up, it must be picked up on the day when the package arrives. If first delivery attempt cannot be made, or if the package is not picked up on the same day as the arrival date, all guarantees hereto are void. For the safety of the animals we do not ship in temperatures lower than 40°F and above 90°F. We are not responsible for a delayed package delivery due to unpredictable weather and/or the carrier.
Feeder Insects
All live feeder insects are shipped via USPS Priority Mail, or can be arranged for local pick-up. Overnight shipping via USPS Express Mail or FedEx Standard Express is also available at an extra charge. Cost of shipping for replacements of dead arrivals will be covered by us. We are located in Sacramento, CA.
6. Local Pick Up
We offer local pick up in Sacramento, CA. Pick ups are by appointment only and are available only on weekends.
We do not hold any available reptiles and/or feeder bugs.
2. Guarantees
Live Reptiles
We offer 14 days health guarantee post-receipt of the animal. If the customer is not completely satisfied with their purchase of an reptile, a full refund (not including the shipping cost) or an exchange (See “Return/Exchange Policy” below) will be issued upon agreement. It is the customer’s responsibility to research about the proper care of the particular reptiles that we have available. Guarantee will be void if proper care is not followed.
Feeder Insects
Live arrival is guaranteed unless if shipped when the temperature is below 50 degree Fahrenheit or above 90 degree Fahrenheit. We must be notified of dead arrivals within 1 hour of the receipt date/time.
3. Return/Exchange Policy
Live Reptiles
We offer a full refund (not including the shipping cost) on any purchased reptile(s). The reptile(s) must be returned to us prior to a refund being issued. The customer assumes all responsibilities for returning the reptile(s) back to us, and for any shipping costs. Upon receipt of the retuned reptile(s), the full purchased price (not including the shipping cost) will be refunded back to the customer**. If an animal arrives dead on arrival, please send us a picture of poof. A full refund of the purchased price will be refunded for an animal that arrives dead on arrival, or an exchange can be arranged (see below).
If the customer is not completely satisfied with their purchase and would like an exchange, the customer must notify us within the 14 days guaranteed grace period. The reptile must be returned to us prior to proceeding forward with the requested exchange. The customer assumes all responsibilities for the shipping costs and for returning of the reptile in good health. The purchase price will then be applied to another available reptile**. Any differences will either be refunded to the customer or must be paid for (including the additional shipping cost) by the customer prior to shipping out the new reptile.
**Note: It may take up to 24-72h for a refund/exchange to be issued. This gives us a small time frame to visually monitor the returned/exchanged reptile for any unreported issue(s). We will notify the customer once the refund has been issued and/or to proceed with the exchange.
Feeder Insects
A full replacement for indicated dead arrivals will be issued upon receipt of notice from the customer. Notification must be issued within 1 hour of receipt (as postmarked by the carrier). Cost of shipping for replacements will be covered by us for the replacement. No refund will be issued for dead arrivals.
4. Sex
The sex of an available reptile is not guaranteed.
5. Shipping/Delivery
For live animals, we ship Monday to Wednesday. We will e-mail the customer to set up shipping date.
For feeder bugs, we ship Monday to Wednesday, and Saturday. All orders placed after 8 AM PT will be shipped out the next available business day.
Live Animals
We ship all live reptiles via FedEx Priority Overnight or UPS Next Day Air only. If there are any issues, please notify us immediately upon receipt of the reptile. Please contact us promptly if a reptile arrives dead on arrival, or is showing health concern(s). Since we are shipping live reptile(s), the customer or an authorized receiver must be home to sign and receive the package on the first initial delivery attempt. If the package is to be held at a shipping hub for pick up, it must be picked up on the day when the package arrives. If first delivery attempt cannot be made, or if the package is not picked up on the same day as the arrival date, all guarantees hereto are void. For the safety of the animals we do not ship in temperatures lower than 40°F and above 90°F. We are not responsible for a delayed package delivery due to unpredictable weather and/or the carrier.
Feeder Insects
All live feeder insects are shipped via USPS Priority Mail, or can be arranged for local pick-up. Overnight shipping via USPS Express Mail or FedEx Standard Express is also available at an extra charge. Cost of shipping for replacements of dead arrivals will be covered by us. We are located in Sacramento, CA.
6. Local Pick Up
We offer local pick up in Sacramento, CA. Pick ups are by appointment only and are available only on weekends.